terms of business

Terms and Conditions

In these Terms of Engagement (“Terms”) Lionshead Law is referred to as “we/our/us” and the clients of Lionshead Law are referred to as “you/your”. Lionshead Law is the practising and trading name of Lionshead Law Limited, a limited liability company incorporated in England.

1. Our terms

1.1. Parties. In these terms Lionshead Law Ltd is referred to as “we/our/us”. The clients of Lionshead Law are referred to as “you/your”.

1.2. Our status. We are an English company trading as Lionshead Law.

1.3. Entire terms. These terms (and any conditional or contingency fee agreement) are the only terms between us. Save as explained below, they will not change unless we replace them in their entirety.

1.4. Invalidity. If any term is invalid, then it shall be deemed changed just in so far as necessary to make the term valid. Where that is not possible, then the invalid term shall be deleted. No change or deletion shall affect any other term.

2. Our fees and expenses

2.1. Fixed Fees. The way we charge for our services is set out in our engagement letter. We work on the basis of fixed fees which are agreed and paid in advance of work commencing. When providing details of the fee, we will set out the scope of work we will deliver at that price. The fixed-fee will be based on assumptions and conditions. Where these do not hold true we will discuss this with you before revising the fixed-fee. If you do not agree to us revising the fixed-fee we may cease acting for you.

2.2. Retainer services. We provide unlimited advice and assistance to our retainer clients for a fixed monthly fee. This fee is agreed in advance and is then payable by standing order. The services which fall outside of the retainer are set out in our engagement letter. These services can be provided for additional fixed fees as per 2.1 above.

2.3. Expenses. As part of our work we may incur expenses. If so, we charge these to you at cost. Examples of expenses include court/tribunal fees, trademark fees, Home Office fees and charges for counsel, expert witnesses, accommodation and travel. We will not incur an individual expense over £300 without your approval.

2.4. VAT. The charges quoted are exclusive of VAT which will be added where appropriate

3. Payments

3.1. Invoices. We will invoice you for our services monthly if you are on retainer. Otherwise, as soon as a fixed-fee has been agreed. our invoice will state the scope of the work, any expenses and the fees due. Invoices (including expenses only invoices) are payable on receipt. We can only address an invoice to you, even if someone else is to pay it.

3.2. How to pay. You can pay us by bank transfer or cheque. If you pay by cheque, this must be cleared before we can carry out any work.

3.3. No cash. We do not accept or make cash payments.

3.4. Currency conversion. If you pay us in another currency (not the currency in which payment was requested), we will convert the payment at Barclays Bank’s standard exchange rates and deduct any charges we incur in receiving such funds. You remain liable for any shortfall after conversion and deductions.

3.5. Our Bills . Invoices are due for payment on delivery and we will be entitled to claim interest at the rate of 4% above Barclays Bank’s base rate if any of them are not discharged within 30 days after the date the bill is sent to you. We trust not, but if we ever need to incur costs in recovering unpaid amounts, you agree to pay our costs in full.

3.6. Payment from money we hold. If we hold any money for you, we may use it to settle anything you owe us even if you tell us not to do so.

3.7. Retention. Until all payments due to us have been made, we may keep your property and documents. We may also keep your funds up to the amount owed to us plus (if the funds in client account are in a different currency from our invoice) an extra 25% of the amount owed to us, in case the exchange rate moves against us.

3.8. Each client is liable. When two or more clients together engage us, each client is jointly and separately liable to pay the full amount of our fees, expenses and VAT.

3.9. Company Directors and Employees. Where we are instructed to act by a company employee or director, we are entitled to rely on their instructions as a binding agreement by that company.

4. Client account

4.1. Payments in. You may not deposit money in our client account unless it is for payment of counsel’s fees or other disbursement which you have received a disbursement only invoice for. You must quote the invoice number with your payment. Sending money without the invoice number may delay allocating a payment to you and sending it on. You must verify our account details before sending money to us.

4.2. Payments out. Money will only be paid from our client account to settle disbursements for which you have been invoiced.

4.3. Interest. We pay interest on funds held in our client account as per our client account interest policy (available on request).

4.4. Bank default. Money paid into our client account is held at our bank on trust for you. If our bank becomes insolvent or does not carry out our instructions, we are not liable for any loss or damage caused to you.

5. Liability

5.1. Our liability. We are only liable for the losses we cause directly. We are not liable for your loss of profit or other indirect loss. We are not liable for matters outside our control.

5.2. Liability of others. Where you or others contribute to your loss, then we will be liable only for a fair proportion of your loss, taking into account your or such other’s actions.

5.3 £3m cap . Our total liability to you is limited to £3,000,000. This limit applies to all claims against us related in any way with our work for you connected to any individual matter we are instructed to act upon by you. Where we work for more than one client on a matter, this £3,000,000 limit applies to our total liability to all of them.

5.4. No liability to anyone but you. The services we provide are only for you. Nobody else can rely on our advice (or see a copy) for any purpose, without our written permission. Our only duty of care is to you and is only as set out in these terms.

5.5. No one is liable except us. If a claim arises, connected to our work, you can only claim against us, not against any of the following (even if they have been negligent): our shareholders, directors, employees, consultants, barristers or solicitors. If anyone signs a document in his own name, that does not mean the signatory accepts any personal legal liability. Each person mentioned in this paragraph can enforce this paragraph under the Contracts (Rights of Third Parties) Act 1999.

5.6. Earlier statements. We make this agreement on the basis that you have not relied on any statement or promise from us or from any of our staff, consultants or officers. If that is wrong, please write to us straight away to say so.

5.7. Liability that cannot be limited. Clause 5 does not limit any liability that cannot legally be limited, such as for fraud on our part, or for death or personal injury caused by negligence.

6. Our legal advice

6.1. Jurisdiction. We are authorised to practise law in England and Wales. We do not practice in any other jurisdiction although we may advise on EU law. Any advice we may give you in relation to those other jurisdictions is commercial advice only; it is not legal advice and you must not rely on it as such. If you require legal advice you must tell us in writing. We will then introduce you to a law firm authorised in the relevant jurisdiction.

6.2. Relevant information. You must ensure you tell the lawyers working on this matter everything they need to know in order to work for you as soon as you realise they need to know it. This includes anything you have told us in the past if we worked for you before. You must always be truthful with us.

6.3. Changes in law and your situation. We will advise you according to your situation as you explain it to us and the law in force when we give our advice. We will not update our advice once we have delivered it to you unless you ask us to do so in writing. If you believe your situation may change after we give our advice, you should tell us how in writing and ask us to factor this in to our advice. Changes in the law and to your situation can be especially relevant to any tax you are required to pay.

7. Work done by others

7.1. Engaging others. Where we believe it is in your interests we will introduce you to others to work for you. You must decide whether you wish to engage them. If you do, you will engage them directly or through us as your agent. You alone shall be responsible for their fees.

7.2. Reliance. We will rely on the work and advice prepared by you and your other advisers (including those you may engage through us).

7.3. Responsibility. We are not responsible for any action, omission, error or deficiency of any third party you engage whether directly or through us.

8. Recruiting our staff

8.1. Introduction fee. You must pay us an introduction fee if, from now until 12 months after this agreement ends, you contract (directly or indirectly) with any of our staff without our written consent.

8.2. Calculating the fee. The introduction fee for a staff member is 25% of everything you pay or agree to pay (directly or indirectly) in connection with the services that person delivers for you in the 12 months starting the day that person starts providing those services.

8.3. Existing clients. We will waive the fee at the request of the staff member, if he or she introduced you to us in the first place.

9. Your information

9.1. Confidential information. We will keep private all the confidential information you disclose to us. We will, however, share your information with others in the following circumstances: Where you allow it; where required by law or regulation; where required by our insurers or where we consider it allows us to give you a better service.

9.2. Personal information. We comply with the Data Protection Act 1998 and will comply with any successor legislation. We use the personal data you give us to maintain our client records and to comply with the law and regulations. We may share your personal data with our insurers, our regulators, our professional advisors and our colleagues. If we share your personal data we will require the recipient to keep it confidential and comply with our information security policy. You have a right of access to the personal data we hold about you.

9.3. Multiple clients. When two or more clients together engage us, each client irrevocably consents to sharing with the other(s) the information it provides.

9.4. Mailing list. Please advise us if you would like us to send you information we think might interest you.

9.5. Your files. We store some files digitally and others in hard copy. In each case we may use third parties to store your files. We keep files for six years, or longer if required by law, following our document retention policy and information security policy. Both polices are available on request.

9.6. Destruction. We may destroy your files at the end of their storage period, or earlier with your consent. Please write and tell us if you object to this.

9.7. Retrieval. We will charge you if you want us to retrieve your files after we have completed our work.

10. Insurance and regulation

10.1. Insurance. We maintain professional indemnity insurance with an insurer approved by the Solicitors Regulation Authority. Please ask if you would like a summary of this insurance.

10.2. Legal services. We are a law firm authorised and regulated by the Solicitors Regulation Authority, whose rules are at www.sra.org.uk/rules.

10.3. Supervision. The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Ombudsman is the independent complaints-handling body.

10.4. No investment advice. We do not give advice on the merits of investment transactions or act as a broker or an arranger of investment transactions. No communication from this firm should be interpreted as an invitation or inducement to engage in any investment transaction or other investment activity. We are not entitled to communicate invitations or inducements to engage in investment activity on your behalf.

10.5. Undertakings. By engaging us to work for you, you irrevocably authorise us to:

a.) give any undertaking that is a normal part of our work for you and to
b.) take the necessary action to fulfil our undertaking.

If a proposed undertaking is particularly important or not a normal part of our work then we may refuse to give it until you give us express written authority in our usual format.

11. Proof of Identity

11.1.Proof of your identity. Before we can start work, we must have documentary proof of your identity and, where relevant, that of your beneficial owner(s). This information may be renewed every three years. We may verify your identity by:

a.) searching a third-party database. This may leave a footprint on your credit file, but it will not affect your credit rating.

b.) asking you for original documents or for copies certified by another solicitor or by a regulated professional.

11.2. Proof of others’ identity. We will rely on you to check that others involved in a matter or transaction are who they claim to be. Alternatively, if you ask us in writing, we will be happy to check this for you.

11.3. Storing identity documents. We will keep copies of all documents provided to us as proof of identity for between five and eight years after we finish working for you on any matter. After that, if you ask us in writing, we will destroy them.

11.4. Reporting. We are professionally and legally obliged to keep your affairs confidential. However, we may be required by law to make a disclosure to the National Crime Agency where we know or suspect a transaction may involve money laundering or terrorist financing. If we are required to make a disclosure in relation to your matter, we may need to stop work and may not be able to tell you that a disclosure has been made.

12. Complaints

12.1. Ombudsman. If you are not satisfied with our handling of a complaint then, subject to eligibility, you can ask the Legal Ombudsman to consider the complaint (see www.legalombudsman.org.uk). Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the relevant act or omission.

12.2. Fees. If you are unhappy about our fees at any point, then, in addition to the remedies set out in our complaints policy, you may apply to court for an assessment of an invoice under Part III of the Solicitors Act 1974. However, if you apply to court for an assessment, the Legal Ombudsman may not consider a complaint about the invoice. There are strict time limits that apply to court assessments and you may wish to seek independent legal advice.

13. Communications

13.1. Communicating with us. You agree to communicate with us by email. That includes receiving our invoices by email. (Our complaints policy makes an exception.) We may assume emails sent from your email account(s) are from you and are received as you sent them. It is your responsibility to protect your system from viruses and any other harmful code or device and you must notify us without delay of any unauthorised use of your email accounts(s).

13.2. Accepting service. Unless expressly agreed in writing, we do not accept service of documents by email.

13.3. Authority. It is your responsibility to tell us any limits on the authority of those who tell us what to do for you. We may accept instructions from anyone we reasonably believe you have authorised.

14. Termination and suspension

14.1. Your rights. Subject to any retainer agreement as set out in your letter of engagement, you may end this agreement at any time by writing to us. You will still have to pay for any work done before we receive your notice of termination.

14.2. Our rights. We may suspend or end our services at any time if we have good reason. If so we will write to you and will explain why and from when we will no longer work for you. Examples of a good reason to end our services would be if:

a.) you have not done as agreed in this letter and terms.
b.) you have not paid an invoice when due.
c.) you have not given us adequate instructions.
d.) you and we no longer have trust and confidence in each other.
e.) our work for you conflicts with our regulatory duties.

14.3. End or suspension of our services If we end or suspend our services we may:

a.) invoice all our expenses (and any work in progress although this doesn’t usually apply due to the fixed-fee nature of our work) which shall be payable immediately.
b.) suspend or end any other work for you or anyone you control.

15. Law and claims

15.1. English law. English and Welsh law governs this and all future agreements and any dispute or claim arising out of or in connection with them. Any dispute or claim (including non-contractual disputes or claims) regarding their subject matter or formation shall also be governed by and construed in accordance with the laws of England and Wales.

15.2. English jurisdiction. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this and all future agreements or their subject matter or formation (including non-contractual disputes or claims).

16. Acceptance of these terms

Your Instructions. Your continuing instructions will amount to your acceptance of these terms of business. These terms supersede any earlier terms of business we may have agreed with you and, in the absence of express agreement to the contrary, will apply to the services referred to in the Engagement Letter accompanying these terms and all subsequent services we may provide to you. If it is necessary at any time to amend or supersede these terms with new terms we will notify you of the changes. Unless we hear from you to the contrary within 14 days after such notification, the amendments or new terms will come into effect from the end of that period.