1. We aim to offer our clients quality legal and H.R. advice with a personal service as a transparent and reasonable cost.
2. We will represent your best interests at all times and keep your business confidential.
3. We will consider whether there are alternative methods by which your matter can be funded in the case of tribunal or court proceedings.
4. We will keep you regularly informed of progress.
5. We will deal with your queries promptly.
6. In relation to court or tribunal proceedings, we may have to pay out various expenses on your behalf, known as disbursements. These include expert’s and counsel’s fees. As we do not hold a client account, we will always seek to obtain invoices from third parties in advance and these will then be billed to you as disbursements. This clause applies only to our business clients and not to employees.
7. Any legal work which falls outside of the employment protection package (retainer) will be performed in stages and a fixed-fee, payable in advance, will be charged for each stage. There will be no additional charges.
8. Any HR work will be quoted for separately and a fixed-fee will be agreed in advance where possible.
9. If you are signed up to our employment protection package (retainer), you will be required to pay your monthly retainer fee in advance by standing order.
10. We do not accept payment by cash.
12. We are committed to promoting equality and diversity in all of our dealings with clients, third parties and staff. Please let us know if you require any reasonable adjustments to access our services.
13. We will respect the confidentiality of your business and affairs and will not disclose confidential information unless you instruct us to do so, or we are compelled to do so by law. However, we may receive periodic checks by external assessors, in which case your file may be inspected.
These external assessors are required to maintain confidentiality in relation to your file, and therefore we will assume that we have your consent to inspection unless you indicate otherwise by e-mailing us.
14. Occasionally, conflicts of interest occur arising from our work with other clients. Where we identify such a conflict of interest, we will notify you as soon as possible. We may however have to stop acting for you in relation to the particular matter.
15. The Data Protection Act requires us to advise you that your particulars are held on our database. We may, from time to time, use these details to send you information which we think might be of interest to you. You can tell us at any time if you would prefer not to receive such information. We may also use the personal information we collect about you for the following purposes:
• To comply with our legal and regulatory obligations;
• To carry out credit checks or detect, investigate and prevent fraud and to trace debtors;
• For internal analysis and research.
16. In order to increase the efficiency with which we work, we almost always communicate with clients and other parties by e-mail. You should be aware of the unavoidable risks of sending and receiving confidential information in this manner in that confidentiality may be breached, messages may be lost or delayed or may not be read and viruses and other malicious code may be transferred. We cannot be responsible for loss which you may suffer through the use of email communication between you and us or between us and third parties. Please let us know if you have any objection to us communicating with you and other relevant parties by e-mail. If you supply us with an e-mail address by any means, we shall assume that you do not object unless we hear from you to the contrary. If time is critical, we suggest that you telephone us to ensure that we have received any e-mail message.
17. Business clients: You may terminate your instructions to us in writing at any time unless you are subscribed to the employment protection package in which case you must commit to at least 6 months. You will not be entitled to any refund for fees already paid unless we have not carried out any work for which such fees were allocated.
18. For individuals who wish to engage our services, if we have not met you at the beginning of the retainer, you may have the right to withdraw, without charge, within 7 working days after the date when we agree instructions with you. You should give notice by telephone, e-mail or letter. A pro-forma cancellation form can be provided to you upon request.
19. If you wish us to commence work for you before the end of that 7 day period, which may well be the case if you are concerned about time limits, you agree to waive your right to withdraw your instructions. A letter or e-mail will be provided to you before any work is carried out and this must be signed and returned, indicating your intention to waive your 7 day right to cancel without charge.
20. If we are acting for you in any litigation, you are responsible for ensuring that we receive full and timely instructions and provide all documentation we request from you in order that we may act in your best interests at all times. You are responsible for working with us in complying with any Court or Tribunal Orders. If you fail to provide us with proper and/or timely instructions or documents requested and we reasonably consider that, as a result of such failure, Court and/or Tribunal Orders are likely to be breached and/or that we are unable to properly represent you, we reserve the right to serve two weeks’ notice upon you and terminate the retainer.